Privacy Policy & Cookie usage

This privacy policy sets out how Canterlot.com uses and protects any information that you give Canterlot.com when you use this website.

Canterlot.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Canterlot.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 07th May 2010.

What we collect

We may collect the following information:

• contact information including email address
  
• user names and information relating to other external services
  
• demographic information such as location and postcode, preferences and interests
  
• other information relevant to usage of of the website and it's services
  

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
  
• We may use the information to improve our products and services.
  
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, instant messenger, VOIP or mail. We may use the information to customise the website according to your interests.
  

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Why are ‘Cookies’ essential to use the Canterlot.com services?

Our website, along with most other major websites, use ‘Cookies’. 'Cookies’ are pieces of information that a website transfers to the cookie file on your computer's hard disk.

‘Cookies’ enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without ‘Cookies’ enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be.

Protection: We use cookies to protect you and our members by preventing fraudulent or malicious activity.

Function: We use cookies within the forum. Without cookies you will not be able to mark forums as read.

User experience: We use cookies to improve your experience of the website by tracking how visitors reach our site and the path they take though it to help us improve our service to you. For example, Google Analytics* help us to analyse how users use the site, and also to monitor and manage our website traffic.

Marketing: To understand how our advertising campaigns and promotions within the website are working to improve our site design, offers and promotions.

Two types of Cookies are used on our website:

'Session Cookies'

These are temporary Cookies, which only exist in the period you access the website (or more strictly untill you close the browser after accessing the website).

Session cookies help the website remember what you chose on the previous page, thereby avoiding having to re-enter information.

'Persistent Cookies'

These are Cookies, which remain on your device after you have visited our website**. These Cookies help us identify you as a unique visitor (by sy storing a randomly generated number).

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

• you may op out of your contact information being used by us at any time by emailing us at admin@canterlot.com
  

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you do not wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email admin@canterlot.com to request.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.