To all my beloved customers, present and past: I am sorry you had a bad day. I am sorry that life is hard, unfair, painful, and gloomy. I am sorry that your best laid plans have gone kaboom in your face and left you feeling angry, sad, violated and weak. I am truly sorry and I understand how you feel because I too have had days that make me wish to crawl back into bed and forget the world exists. But, you need to realize something. Something very important... You need to realize that feeling like this does not give you the right to lash out at everyone around you. It does not give you the right to yell and throw tantrums like a child. It does not give you the right to scream at me, call me names, threaten me and try to pick fights with me. Believe it or not, I am not there to be talked to and treated like a mongrel. I am there to do my job. A job that more often than not isn't worth me having to put up with your irate, immature behavior. A job that has me trying to help you find something or bring you something tasty that will maybe brighten your day. That smile that you see on my face, after you are done screaming at me, is not because I am happy. That smile is the only thing keeping my mouth shut after you've poisoned me with your anger. After you've caused a scene in front of every other customer. But you know what? Oddly enough, for as painfully as your poison spreads, I manage to keep it under control. I don't let it spread to my co-workers or the customers I come into contact with. I manage to work through it. I Keep it under control, constantly reminding myself that I am not you. Reminding myself that unlike you, I can keep myself in check and act like an adult. That no matter how horrible things get and make me feel, I can push through them in hopes of something better. ...For this, I guess I should thank you. No matter how much your anger poisons me, I thank you for reminding me of what I can do. I thank you for showing me how an individual should not behave. For reminding me of just how different I am from you, and being thankful for it. I thank you my beloved customers. I hope things get better for ya'll. That ya'll may one day look back and realize what a horrible spectacle you made of yourselves, and learn from it. WOW! That felt really good.