MyLittlePonyTales

It's not your job to help the user. You could quit at any time if you were frustrated. But you should have Reported the topic earlier, as you told the user it belonged in Questions & Suggestions. You can report topics that simply need to be moved.

Who's the idiot here? The one who is having trouble, or the one that keeps helping someone who is seemingly ungrateful and doesn't seem to understand troubleshoot?

You described the same person twice. I'm having no trouble. I helped him and gave him almost all possible explanations for his problem. He didn't even try to diagnose the problem himelf. I wanted to just help and move along, which is what I tried to do, but he continued to go on and on about how it's not his fault when it obviously is. I did my best to help him and if I became a bit of an ass after I did all in my limited power, I can hardly be blamed.